Help
USER QUESTIONS
1. How to register at Psychicshelp?
Registration at Psychicshelp is user friendly and requires no special computer skills. All you need to do is fill in the registration form. The fields marked by an asterisk (*) are mandatory. The personal data that you enter will be treated as confidential information and shall not be disclosed to third party individuals or organizations. Your data is protected by the best up-to-date encrypting technologies.After you fill in all mandatory fields of the registration form, press the “Register” button, an automated message for successful registration will follow. Read the instructions for using the website: Instruction
2. How can I be certain of the professionalism of the advisors at Psychicshelp?
Every advisor is first surveyed and then approved by our team. We aim at offering you quality service and it is in our own interest to carefully select our advisors. Each advisor’s profile also contains personal information and feedback left by other users.
3. How can I choose an advisor?
To be able to choose an advisor you have to be successfully registered in the system. After registering, log in and press “Advisors”. There you can find the specialist you need and by clicking on their name you can view their personal information. If you have already chosen an advisor, check whether they are currently online, whether they are not in the middle of a call and if there are any other users registered before you waiting for their turn.
In case the advisor you have chosen is available and online, you have three options for communication to choose from: direct video contact, talk or chat. The contact with the advisor can be established by pressing the “Talk now” button.
In case the advisor you want to talk with is not online at the moment or is in the middle of a call, you can ask for an appointment at a later time or choose another advisor, who is currently available.
4. How to leave feedback?
After you have finished talking to your Psychicshelp advisor you will have the option to rate and comment on your experience. If you choose to proceed without entering any feedback or rating, you will not be able to provide later any feedback for that call.
5. Does my time zone matter?
Psychicshelp automatically adjusts for the differences in the time zones between you and your advisors. The times you see in the “Appointments” and “Make an Appointment” menus are set to your time zone, so you do not have to make any further time adjustments.
6. How can I make an appointment for a later time?
It is necessary to log in the system. Choose “Make an Appointment” and find the desired advisor with the help of the search feature. Press “Appointment” in the mini-window of the advisor. The system will show you a calendar, where in bold are marked the days when you can make appointments. After you make your choice, in the right-hand side of the screen you will see the available hours (the ones marked in red are taken). Make your choice and press “Save”
7. What if I cannot use the appointment I have made?
If you wish to cancel an appointment, repeat the steps from question 4 and choose the day you have made an appointment on. Press on the hour you have chosen and it will turn green. Press “Save”.
8. What if I have made an appointment but the advisor is already talking to someone else?
If you have made an appointment with an advisor and at the time of the beginning of the appointment the advisor is talking to somebody else, you will have to wait for that call to finish. When the previous conversation finishes, you will be automatically connected to the advisor.
9. How is payment organized at Psychicshelp?
faq.a9p1
10. How is the value of credits calculated?
faq.a10p1
11. What shall I do in case of unsuccessful purchase of credits?
It is impossible to lose credits. They are added to your balance after the transfer confirmation by the operator. If you need help, please contact us at support@psychicshelp.com
12. How can I be sure that my personal information is protected?
Your personal information is not disclosed to the advisors or to third parties. The only information the Psychicshelp advisor will have access to is your username. All parts of the forms are SSL-encrypted for general protection. Psychicshelp uses only the latest encryption technologies to protect your data. To make sure, look for the locked padlock if you are using Internet Explorer, Firefox or a similar browser.
13. I forgot my username/password. What shall I do?
When you select “Login” you can select “Forgot your password” and fill in the required information. As passwords are classified, it is impossible to send you your current password. You will receive a new password in your e-mail, which will let you log in the system.
14. Can I terminate my registration?
This can be done only by the administrator. Please send your request to support@psychicshelp.com.
15. How do I get my Free Bonus Credits?
All new customers are entitled to Free Bonus Credits when they make their first purchase of Credits. To see the Bonus Credits you will receive, please refer to the below table:
| Purchased Credits | Free Bonus Credits |
|---|---|
| 10 | 1 |
| 20 | 2 |
| 50 | 6 |
| 100 | 12 |
| 200 | 25 |
TECHNICAL QUESTIONS
1. Do I need a camera to call an advisor?
Using a web camera is not mandatory. You can also use the web chat or talk to the advisor.
2. What camera do you recommend me to use?
It is advisable that you use a camera having as a minimum the following technical characteristics:
Frames per second: 25 fps
Resolution: 640x480
3. What headphones can I use?
Use headphones where the microphone is well insulated from the speakers to avoid the so called sound distortion. Therefore, it is advisable to use headphones, not loudspeakers. Earphones, connected to a hollow body, as well as others, where the sound of the speaker could reach the microphone, are not recommended.
4. What connection do I need to use the services of Psychicshelp?
The speed offered by almost all internet providers is sufficient for normal audio/visual connection. The minimum download and upload speed, necessary for good quality picture during a call is 512 Kbps.
5. What web browser shall I use?
Psychicshelp is optimized to work with Internet Explorer 7 and Firefox 3 and newer browsers like Safari and Opera. Conqueror or Netscape may not have Java sources to get video on our website. It might be necessary to modify your settings if needed, but this is recommended only with more experienced users. Unfortunately, we cannot guarantee flawless use of these browsers. For MacOS users we recommend the use of the newest version of Internet Explorer, which comes installed with the newer Macintosh computers. Users of older Macintosh computers may have to download Netscape Communicator 4,7 or newer version.
6. How is video connection established?
This is done automatically and is provided by the server with high security level for you and your advisor. The only thing you need is „Flash player“installed on your browser.
7. My webcam is not working. What can I do?
Make sure that your camera is not being used by another application (e.g. MSN, Yahoo, Skype, etc.) while you are trying to call an advisor.See if you have the newest version of Flash player.
You can download it from Adobe flash
See if you have allowed access to the camera, by a right click in the video field, select Settings and click on the webcam icon.
8. Why can’t I hear anything?
Check the sound volume by a left click on the loudspeaker at the bottom right-hand side of the screen (for Mac users top right-hand side).
You may be experiencing a problem with your Flash player or another program may be using your sound resources, not letting them be used by other (e.g. Flash) applications. If you have any doubts, consult a specialist.
9. My advisor does not hear me speak. What can I do?
Check if the recording levels are set right. In some cases setting the option +20db on improves the recorded volume and makes you audible.
Make sure no other application is using the microphone. In some cases it is possible that the sound card does not support Full-Duplex mode and is therefore impossible to use sound and recording at the same time.
Access to your microphone might be denied by your Flash player. Check this by a right click in the video field, select Settings and click on the microphone icon
10. I am having problems with Flash player.
As far as we are aware, version 10 of Flash might cause problems in showing (online) content and in rare occasions cause the browser to collapse. If you are facing such problems, please uninstall version 10 and install the older one – 9.
You can download the older Flash from Adobe flash
Make sure that all browser windows and online programs, such as MSN, Skype, Yahoo Messenger are closed before you proceed with installation.
ADVISOR QUESTIONS
1. How to register as a Psychicshelp Advisor?
To become a Psychicshelp Advisor you first need to register at http://psychicshelp.com/registerAdvisor and fill out the online application based on your personality. Once you submit your application, our team will review it and will get back to you within a week. To find out more about the benefits you receive as a Psychicshelp Advisor: Presentation
2. How to customize and improve my profile?
Psychicshelp advisors’ profiles allow for great customization. The first step of improving your profile is to add a profile picture (head shot) of yourself that will establish trust with your customers. Customers want to see who they will be talking to so don’t underestimate this simple and yet very effective marketing tool. The main photo you use should be 150x150px or should be as close to a square as possible.
You should make use of all the customization tools available for creating your profile. You should also write your profile as descriptively as possible, include pictures, credentials of your achievements and any other information you feel will increase your call volume.
Choose your Advisor’s rates carefully so it represents the proper value for your time and experience. You must select two different Advisor’s rate: per minute and per consultation. Based our research we have determined that some people would rather pay a flat fee per consultation, rather than per minute and in most cases this is for your benefit. The Advisor’s rates you select in your profile are in CREDITS. At Psychicshelp one credit equals one Euro. For your convenience we have developed an approximate Comparison table which shows the approximate conversion rate of 1 credit (1 euro) in other currencies. The currency rates are updated daily. You can see the approximate Comparison table by clicking on the question mark, in the Personal Information section in your account.
Create a schedule and include as many working hours as possible so customers can set up appointments with you. The longer you are online and the more available hours you have, the more customers will contact you.
3. How to create a schedule which customers can see?
To create a schedule, simple go to “Time Table” menu and choose the date when you want to make yourself available for calls. Then select the desired hours and click “Save”.The hours will be added to your time table right below the calendar.
4. How do I know when someone calls me?
When a user calls you, you will receive a sound notification about an incoming call. You will have to accept the conversation to being talking to the user.
5. What happens if I am talking to someone and another person tries to contact me?
The person who want to contact you will be put in queue. When you finish talking, you will be automatically connected to the first person waiting in line.
6. How do I receive my earnings?
In the “Advisor’s Payment” menu in your profile you can set your preferred method of payment. We recommend you use PayPal, otherwise if you use wire transfer, transfer fees will apply. We will automatically send you your payment once your account reaches 50 euro.
7. How can I create my own, personal blog?
At Psychicshelp you have the option to create your own, personal blog where you can post news, articles and any information you feel might lead to a better connection with your customers. Create your own personal blog.
8. How can I review my call history?
If you go to menu “Statistics” in your profile, you will be able to see detailed information about your call history including whom you talked to, date of the call, the length of the call and the accumulated credits.